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Time: 18:27 22 July 2014


Customer Care

Our Approach to Customer Care

The grand old tradition of hospitality for customer service means that guests will enjoy the service with a smile and a personal interaction with someone who will make them feel welcome.

At The Montcalm Hotel we would like to provide this experience for our customers visiting our website. We will continuously be improving our electronic customer relationship management with a view to provide the best possible customer care. We consider that you are a valued customer to us having given us the opportunity to be of service to you.

We abide by professional ethics to ensure that we provide our services with sincerity, genuine interest in the customer's requirements and accomplishing the task to your satisfaction.



Corporates

Reduce your accommodation overheads. Simply inform us of your budget and requirements and we will get the best, discounted deals. For more information please contact us on corporates@montcalm.co.uk



Reservations made easy

We will make you feel totally at ease when you place your reservations with us. We provide a personalized service seven days a week. If you would like to talk to one of customer reservation agents, we will be pleased to answer your query 24hours a day 7 days.

+44 (0) 20 7479 2233 / +44 (0) 20 7479 2234 or reservations@montcalm.co.uk



V.A.T (TAX)

Value Added Tax (VAT) is currently at 20%. The accommodation charges are subject to VAT at 20% which is a Government Tax and must be paid.

For more information please contact us on

+44 (0) 20 7479 2233 / +44 (0) 20 7479 2234 or reservations@montcalm.co.uk



Our Performance Standards

You will receive instant confirmation of your reservation, however if you have any further inquiries we have set out performance standards to ensure that we will address all your inquiries within 24 hours.



Feedback

Your feedback with regard to our services is very important to us. We will be grateful to you for any comments or suggestions you may have which will help us in our continuing drive to improve our services. Please send us your views and enter a prize draw by completing our feedback form.



ID Requirement Policy

For security purposes, an official government-issued photo identification such as a passport or driver's license must be presented by every guest upon check-in.



ID Requirement Policy

For security purposes, an official government-issued photo identification such as a passport or driver's license must be presented by every guest upon check-in.



Thank you

May we take this opportunity to thank you for giving us your time to read our Customer Care Portfolio. We will be even more thankful to you for giving us the opportunity to serve you. We wish you good luck and a great stay in London.



The Management

The Montcalm London Marble Arch



  • Free Broadband
  • The Montcalm TV Channels
  • trip advisor award winner
  • win a free night stay

The Montcalm London Marble Arch, 34-40 Great Cumberland Place, Top of Park Lane, Marble Arch London, England W1H 7TW
Copyright 2013 The Montcalm London Marble Arch

  • Company Name: Montcalm Hotel (London) Limited.
  • Registered Office Address: 27 Devonshire Terrace, London W2 3DP.
  • Location in Uk Of Company: 34-40 Great Cumberland Place, London W1H 7TW
  • Registration: England.

  • Company Registration 1895614.
  • Vat Number 417 7206 58

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