An experience that is richer than your need is luxury. The word luxury works like magic in the hotel industry business. Every hotel is competing with the other to provide world class luxury to their customers, win their loyalty and increase their star ratings. With an ocean of content available on and offline, the term luxury is sometimes used very loosely. But the real providers of luxury are the hotels who have five or four star ratings. When looking for ultimate luxury and unmatched services, always book your stay with the Montcalm hotels in London.
These chains of hotels are known for delivering luxury and comfort at its best. With great locations, interiors, services and features they are one of the best hotels in the luxury market of hotels. They provide the luxury of living in the heart of the city without compromising on the views, services, calmness and tranquillity that you look for in an ideal hotel. Their hotels feature luxury spa treatments, restaurants and bars, fitness centres and range of well-designed rooms and suites.
As a customer here’s a list of things you should expect a luxury hotel to deliver to its customers:
Well-trained, polite and helpful staff.
Easy and accommodating booking process. Everything should be done quickly and smoothly without giving any check-in and check-out stress to the customers.
Complimentary services. Suites and special room occupants should be given complimentary access to the fitness centre, spa, salon, pools and other exclusive features of the hotel.
There should be a 24/7 room service, concierge, gym and pool facility.
The mini bars should be an inclusion in the high-end room categories.
A pickup and drop-off shuttle/car service should be provided to the customers.
Suites and high-end rooms should be well furnished and decorated with no cheap fixtures.
Toiletries and bath linen like robes, towels and more should be inclusive.
Not only the room should be well tucked after clean up but also new bedding and linen should be provided.
Free membership or loyalty cards should be provided to occupants of high-end rooms.
- Sitting or waiting lounge should be well decorated and well-maintained.
- Free Wi-Fi without any restrictions should be provided.
- It must have good accessibility features for the disabled and the elderly.
- Special offers and packages should be provided to different kind of travellers, like people travelling for work, with family or for other events and celebrations.