Spa Etiquette

In order to ensure our spa consistently remains the tranquil environment intended to be, we would kindly ask you to observe the below etiquette:

Arrival

Should you have any treatments booked, please arrive 30 minutes prior to your appointment.

What to Bring

You will be provided with towels and a locker to store your belongings upon arrival; however, you are advised to leave any valuables at home as the spa cannot assume responsibility for lost or misplaced items.

Health Form

We would ask of you to complete a health form on arrival so that our therapist can offer you a truly personalised and indulgent experience. Please advise us at time of booking of any relevant health conditions. Furthermore, if you are paying with a gift certificate, please let us know in advance so we may indicate this on the receipt.

Mobile Phones

For the comfort of others, please refrain from using your mobile phone inside the spa. Your cooperation in providing a tranquil environment is greatly appreciated.

Children

Children under the age of 16 are allowed inside the spa from 8:00 am to 10:00 pm, and from 6:00 pm to 8:00 pm, if accompanied and under constant supervision by an adult. For Health and Safety reasons, treatments are not permitted for children under 16.

Cancellations

Our free cancellation period for treatments is 24 hours. Cancellations made within 12 hours will be charged the full price of the treatment. Group cancellation policy varies based upon group size. Please note that we require 7 days notice for cancellation of bookings for 7 or more treatments, or full charges apply.

Please note that treatment times are approximate in length. Arriving late will limit the time for your treatment. Treatments are subject to availability and an advance booking is required.

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